Privacy Policy – How Patti Protects Your Data

1. Introduction

Welcome to Patti (available at patti.vin). We understand that when you use our platform — whether you are placing a bet on a Cricket match, spinning slots, playing live casino games, or depositing funds via JazzCash or Easypaisa — you are entrusting us with information that matters. We do not take that lightly.

This Privacy Policy explains in plain, straightforward language exactly what personal information Patti collects, why we collect it, how we store and protect it, and what your rights are. It applies to all users who access our website, mobile platform, or any related services. By continuing to use Patti, you agree to the practices described in this document.

If you are under 18 years of age, please stop here — our platform is strictly for adults only. We have a dedicated section on minors below.

2. Data We Collect

Patti collects two broad categories of information: information you provide directly and information collected automatically when you use the platform.

Information You Provide

• Registration details: Full name, date of birth, email address, mobile number, and country of residence when you create an account.
• Identity verification (KYC): Government-issued ID documents, proof of address, and in some cases a selfie, as required for account verification and responsible gaming purposes.
• Financial information: Payment method details such as your JazzCash mobile number, Easypaisa account, Raast ID, bank account details, or card information to process deposits and withdrawals. We do not store full card numbers ourselves — these are handled via PCI-DSS compliant payment processors.
• Communication records: Messages, chat transcripts, or emails you send to our support team.
• Preferences and settings: Language preferences, notification settings, and any voluntary profile information you add.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage and behavioural data: Pages visited, games played, bets placed, session duration, click paths, and features used on the platform.
• Location data: General geographic location inferred from your IP address. We do not collect precise GPS coordinates unless you have explicitly granted permission.
• Cookies and similar technologies: As detailed in the Cookies section below.

3. How We Use Your Data

Every piece of information we collect serves a specific, legitimate purpose. Here is how we use your data:

• Account management: To create and maintain your Patti account, verify your identity, and keep your profile up to date.
• Service delivery: To allow you to place bets on Cricket, PSL, T20 matches, Football, Esports, and other sports; access Slot Games, Fish Games, Casino, and all other platform features.
• Payment processing: To facilitate deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, mobile wallets, and cards.
• Customer support: To respond to your queries, resolve disputes, and improve our support quality.
• Personalisation: To tailor content, offers, and recommendations based on your preferences and gaming history.
• Security and fraud prevention: To detect, prevent, and investigate suspicious activity, account takeovers, and fraudulent transactions.
• Responsible gaming: To monitor usage patterns that might indicate problem gambling and to enforce self-exclusion or deposit limit requests.
• Analytics and improvement: To understand how our platform is used so we can fix bugs, improve the user experience, and develop new features.
• Legal obligations: To comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms and Conditions.

4. Sharing and Disclosure

Patti does not sell your personal data. Full stop. However, there are specific, limited circumstances under which we share information with third parties:

• Payment processors: When you deposit or withdraw funds, your financial data is shared with the relevant payment service provider (such as JazzCash, Easypaisa, or a bank partner) solely to complete the transaction.
• Identity verification providers: To comply with KYC requirements, we work with third-party verification services. These providers are bound by strict data protection agreements.
• Technology and hosting partners: Our platform is powered by cloud infrastructure and software providers who may process your data on our behalf. All such partners are contractually required to protect your information.
• Analytics services: Anonymised, aggregated usage data may be shared with analytics tools to help us understand platform performance. This data cannot be used to identify individual users.
• Legal requirements: We may disclose your information if required by law, court order, or to protect the rights, safety, or property of Patti, our users, or the public.
• Business transfers:In the unlikely event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified in advance if this occurs.

5. Cookies Policy

Cookies are small text files stored on your device that help websites remember your preferences and understand how you interact with them. Patti uses the following types of cookies:

• Essential cookies: Required for the platform to function — things like keeping you logged in during your session. You cannot disable these without breaking core functionality.
• Performance cookies: Help us measure how pages are being used — which features are popular, where users encounter issues, and how fast the site loads.
• Functional cookies: Remember your preferences such as language selection, odds format, and display settings so you do not have to re-enter them each time.
• Analytics cookies: Used by our analytics tools to compile aggregated, anonymous reports about site usage patterns.

You can control cookie preferences through your browser settings at any time. Disabling non-essential cookies will not stop you from using Patti, but some features may work less smoothly.

6. Data Security

Protecting your data is a core part of how we operate, not an afterthought. The security measures we have in place include:

• TLS/SSL encryption for all data in transit between your browser or app and our servers.
• Encrypted storage for sensitive data including passwords (hashed and salted) and payment information.
• Access controls ensuring that only authorised Patti personnel can access personal data, and only on a need-to-know basis.
• Regular security audits and vulnerability assessments of our infrastructure and codebase.
• Two-factor authentication (2FA) available on your account for an additional layer of protection.
• Automated fraud detection systems that flag unusual login attempts or transaction patterns in real time.

While we take every reasonable precaution, no system is completely immune to risk. In the event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to limit any impact.

7. Data Retention

We hold onto your data only for as long as is necessary. Specifically:

• Active accounts: Your personal and account data is retained for as long as your account is active and for a reasonable period afterwards to handle any outstanding disputes or legal obligations.
• Transaction records: Financial records including deposits, withdrawals, and betting history are retained for a minimum of five years for audit and compliance purposes.
• Support communications: Chat logs and support tickets are kept for up to two years to help us track recurring issues and improve service quality.
• Deleted accounts: When you request account deletion, we will remove or anonymise your personal data within 30 days, unless retention is required for legal or regulatory reasons.

8. Your Rights

As a Patti user, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your information is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that we delete your personal data, subject to certain legal limitations.
• Right to restriction: You can ask us to limit how we process your data in certain circumstances.
• Right to data portability: You can request your data in a commonly used, machine-readable format.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time — though this will not affect any processing already carried out.

To exercise any of these rights, please get in touch with our support team through the contact details at the bottom of this page. We aim to respond to all valid requests within 30 days.

9. Payments and KYC Verification

To deposit and withdraw funds on Patti, you will need to complete our Know Your Customer (KYC) process. This involves submitting a valid government-issued ID (such as a CNIC or passport) and, in some cases, proof of address or source of funds.

This is a standard industry requirement and is in place to protect both you and the platform from fraud, money laundering, and identity theft. Your KYC documents are stored securely and are not shared with any party other than our authorised verification partners.

All payment transactions — whether via JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards, or other mobile wallets — are processed through PCI-DSS compliant gateways. Patti does not store full card numbers or banking credentials on its own servers.

10. Minors and Age Verification

Patti is an adult-only platform. You must be at least 18 years of age to register and use our services. We take age verification seriously and will ask for proof of age during the KYC process.

We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately suspend the account, delete the associated data, and refund any deposits made, in accordance with our procedures.

If you believe a minor is using Patti, please notify us immediately via our support channel so we can investigate and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a notice on the platform informing you of the update.
• Where required, seek your renewed consent before continuing to process your data under the new terms.

We encourage you to review this page periodically so you are always aware of how your information is being protected. Continued use of Patti after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please do not hesitate to reach out to our dedicated privacy team. We are here to help and take every inquiry seriously.

You can also visit our FAQ page for answers to common questions about accounts, payments, and platform features.